Returns Policy

Lueur Blanche – Return & Refund Policy

At Lueur Blanche , we want you to feel completely satisfied with every purchase. If something isn’t right, we’ll do our best to make it right.

Return Window

We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return:

  • The item must be unused, unworn, with all tags attached, and in its original packaging.

  • You must provide the receipt or proof of purchase.

 Items that do not meet these requirements will not be accepted.

How to Start a Return

To initiate a return, please email us at lueurblachecare@gmail.com with the following details:

  • Your order number

  • Your full name

  • The shipping address used for the order

  • A brief reason for return

 Do not send any items back without contacting us first. Unauthorized returns will not be processed.

Once your return request is reviewed and approved, we’ll provide you with:

  • The most appropriate return address for your region

  • Step-by-step instructions for a smooth return process

Shipping Responsibility

Customers are responsible for the cost of return shipping unless otherwise stated.

Exchanges

If you’d like a different size or product:

  1. Begin a return for the original item.

  2. Place a new order for the correct item.

In certain cases, we may offer free exchanges. Please email us if you experience any issues, and we’ll do our best to assist.

Order Cancellations

Because of our fast, automated processing system:

  • Orders can only be canceled within 1 hour of purchase.

  • After that, the order will already be in preparation and cannot be canceled.

If you notice an error (such as the wrong size or address), contact us immediately, and we’ll try to update it before it ships.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, email us at lueurblachecare@gmail.com with:

  • A photo of the item

  • A brief description of the issue

We’ll review the situation and resolve it promptly.

Exceptions / Non-Returnable Items

We cannot accept returns on:

  • Sale items

  • Gift cards

  • Personal care items (e.g., opened beauty products)

  • Custom or personalized items

  • Hazardous materials (e.g., flammable liquids, gases)

If you’re unsure whether your item is eligible, please reach out before requesting a return.

EU Customers – 14-Day Cooling-Off Period

If you’re located in the EU, you have the right to cancel or return your order within 14 days of receipt, for any reason. Items must be returned unused, in their original condition, with all tags and packaging intact, and proof of purchase provided.

Refunds

Once we receive and inspect your return, we’ll notify you if your refund is approved. If approved, the refund will be issued to your original payment method within 10 business days.

If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at lueurblachecare@gmail.com.

 Thank you for shopping with Lueur Blanche — your trust means everything to us.